Our Customer Solutions Center houses the people and technology that are central to providing the industry-leading capabilities and unmatched service we deliver to every program, provider and patient interaction. As a “Center of Excellence” by Purdue University’s Center for Customer Driven Excellence, this designation underscores our dedication to positively affect each patient’s life by supporting safe, effective access to therapy. Additionally, our non-dispensing pharmacy, licensed in every state provides a prescription-neutral environment that helps patients begin and remain on therapy while paying the lowest out-of-pocket cost.
 
 

Commitment to Quality Quality is executed in everything that we do and evident in every facet of our organization. Our ICARE principles of Integrity, Customers first, Accountability, Respect, and Excellence also unifies us as a company and guides our behavior to provide strategic project assistance to our business and our customers through the leadership of our project management office (PMO).

Process Standards With Six Sigma trained and certified project and process managers, our dedicated PMOs work in tandem with our dedicated customer management and implementation teams. Working together, these dedicated, specialized teams offer our customers a unique on-boarding structure for new programs—ultimately ensuring optimal sustainability, consistency, continuity, and successful long-term management of our programs.